Privacy Policy

Effective Date: July 15, 2025

At Flaplive FZ-LLC, operating as OFFDM, we are committed to protecting the privacy and personal data of our clients, website visitors, and users in compliance with the UAE's Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), Federal Law No. 15/2020 on Consumer Protection, and other applicable UAE regulations. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website (offdm.com), services, or marketing campaigns.

Information We Collect

We may collect the following types of personal data when you engage with OFFDM:

• Identity Data: Name, company name, job title.
• Contact Data: Email address, phone number, business address.
• Technical Data: IP address, browser type, device information, and website usage data (e.g., pages visited, time spent).
• Marketing Data: Preferences for receiving marketing communications, campaign interactions.
• Client Data: Information provided during service agreements, such as business goals or campaign details.

We collect this data when you:

• Visit our website (offdm.com).
• Fill out contact forms or request consultations.
• Subscribe to our newsletters or marketing campaigns.
• Engage with our services (e.g., social media management, SEO, ads).
• Provide feedback or communicate with us via email, phone, or WhatsApp.

How We Collect Information

• Direct Collection: When you voluntarily provide information through forms, emails, or consultations.
• Automated Collection: Through cookies and analytics tools (e.g., Google Analytics) to track website usage. Cookies are used to enhance user experience and analyze site traffic. You can manage cookie preferences via your browser settings.
• Third-Party Sources: From social media platforms or advertising partners (e.g., Google Ads) when you interact with our campaigns, with your consent.

How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage digital marketing services (e.g., SEO, social media campaigns, content creation).
• To communicate with you about services, updates, or promotions.
• To analyze website performance and improve user experience.
• To comply with legal obligations under UAE laws.
• To personalize marketing campaigns, such as WhatsApp or email promotions, with your explicit consent.

We will not use your data for direct marketing without your prior consent, as required by the PDPL and TDRA regulations.

Legal Basis for Processing

We process personal data based on:

• Consent: Explicit, clear, and unambiguous consent for marketing or data processing, which you may withdraw at any time.
• Contract: To fulfill service agreements or respond to inquiries.
• Legal Obligation: To comply with UAE laws, such as data retention requirements.
• Legitimate Interests: For improving services or analyzing website performance, provided it does not override your rights.

Your Rights

Under the UAE PDPL, you have the following rights:

• Right to Access: Request access to your personal data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your data, subject to legal obligations.
• Right to Object: Object to processing for direct marketing or profiling.
• Right to Withdraw Consent: Withdraw consent at any time via email (info@offdm.com) or unsubscribe links in communications.

To exercise these rights, contact us at info@offdm.com.

Data Sharing and Transfers

We may share your data with:

• Service Providers: Trusted third parties (e.g., Google Ads, social media platforms) for campaign execution, with strict data protection agreements.
• Legal Authorities: If required by UAE law or to protect our rights.

Your data may be transferred outside the UAE to countries approved by the UAE Data Office for adequate protection or under contractual safeguards. We ensure compliance with PDPL for all cross-border transfers.

Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

Marketing Communications

We will only send marketing communications (e.g., email, WhatsApp, SMS) with your explicit opt-in consent. You can opt out at any time using unsubscribe links or by contacting info@offdm.com.

Cookies

Our website uses cookies to enhance user experience and analyze traffic. You can disable cookies via browser settings, but this may affect website functionality. See our Cookie Policy on offdm.com for details.

Data Retention

We retain personal data only as long as necessary for the purposes outlined or to comply with UAE legal requirements. Marketing data is deleted upon withdrawal of consent, and client data is retained for the duration of the service agreement plus any legally required period.

Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms). We are not responsible for their privacy practices. Please review their policies before sharing data.

Updates to This Policy

We may update this Privacy Policy to reflect changes in UAE laws or our practices. Updates will be posted on offdm.com with the effective date. Continued use of our services after updates constitutes acceptance.

Terms and Conditions

Effective Date: July 15, 2025

These Terms and Conditions govern your use of the website (offdm.com) and services provided by Flaplive FZ-LLC, operating as OFFDM, a digital marketing agency in the UAE. By accessing our website or engaging our services, you agree to these terms, which are governed by the laws of the United Arab Emirates.

Definitions

• "OFFDM," "We," "Us," or "Our" refers to Flaplive FZ-LLC, registered at FDRK7987, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, UAE.
• "Client," "You," or "Your" refers to the individual or entity using our website or services.
• "Services" refers to digital marketing services, including SEO, social media management, content creation, advertising, and related offerings.

Use of Website

• The content on offdm.com is for general information and is subject to change without notice.
• You may use the website for personal or business purposes, provided you comply with these terms and UAE laws.
• Unauthorized use, including reproducing content without permission, may violate copyright or intellectual property laws.

Service Agreements

• Services are provided based on agreed packages (Starter, Growth, Pro, or Professional) or custom contracts.
• Clients must provide accurate information and approvals in a timely manner to avoid delays.
• OFFDM will manage digital marketing strategies, including content creation, ad campaigns, and analytics, as outlined in the chosen package.
• Revisions: Up to 2 revisions per content piece (e.g., social media post, video) are included. Additional revisions incur extra charges.
• Video Content: Videos are delivered in 1080p format, with shooting scheduled at the client's premises as agreed.

Payment and Billing

• Payments are processed via secure third-party gateways (e.g., Stripe).
• Subscription-based services require payment in advance. No refunds are issued once work commences or for prepaid services (e.g., ad budgets).
• Early termination requires 45 days' written notice to info@offdm.com. Early cancellation without notice incurs a penalty of two months' service charges.

Intellectual Property

• OFFDM retains ownership of all materials created (e.g., content, designs, AR filters) unless explicitly transferred in writing.
• AI-generated content complies with ethical and legal standards, but OFFDM is not liable for unforeseen issues.
• Clients grant OFFDM a non-exclusive, royalty-free license to use provided materials (e.g., logos, images) for service delivery.

Client Responsibilities

• Provide accurate, lawful content and obtain necessary permissions for materials shared with OFFDM.
• Ensure content does not infringe third-party rights or UAE laws (e.g., defamation, privacy violations).
• Approve deliverables promptly to avoid delays.

Termination

• Either party may terminate the agreement with 45 days' written notice.
• OFFDM may terminate services for non-payment, breach of terms, or unlawful client conduct.
• Upon termination, no refunds are issued for completed work or prepaid services.

Limitation of Liability

• OFFDM is not liable for indirect damages, loss of profits, or issues arising from client-provided materials.
• While we strive for campaign success, results (e.g., ROI, conversions) are not guaranteed due to market variables.

Compliance with UAE Laws

• All services comply with UAE laws, including the PDPL, Consumer Protection Law, and Cybercrime Law.
• Clients must ensure their campaigns adhere to National Media Council (NMC) regulations, including truthful claims, licensed influencer partnerships, and clear disclosures (#ad, #sponsored).

Governing Law

These terms are governed by UAE law. Disputes will be resolved under UAE jurisdiction.

Updates to Terms

We may update these terms to reflect changes in laws or services. Updates will be posted on offdm.com with the effective date.

Contact Us

For questions or to exercise your rights, contact: